Germany

  • DHL Germany: 5€ – Free shipping from 115€ (Delivery approximately within 1–2 business days)
  • Insured Shipping, Tracking No. will be supplied

Europe/UK

  • DHL Premium: 12€ – Free shipping from 180€ (Delivery approximately within 4–7 business days)
  • FedEx International Economy: 16€ – Free shipping from 180€ (Delivery approximately within 2-4 business days)
  • Insured Shipping, Tracking No. will be supplied

Worldwide (US, Canada, Japan, China, Australia, NZ, South Korea, etc.)

  • DHL Premium: 25€ – Free shipping from 215€ (Delivery approximately within 7-14 business days)
  • FedEx International Economy: 26€ – Free shipping from 215€ (Delivery approximately within 4-5 business days)
  • UPS Express Saver: 40€ (Delivery approximately within 2-4 business days)
  • Insured Shipping, Tracking No. will be supplied

    We recommend using Fedex for intercontinental orders!

Worldwide 2 (Africa, South America, etc.)

  • DHL Premium: 35€ – Free from 300€ (Delivery approximately within 9-16 business days)
  • FedEx International Economy: 35€ – Free shipping from 300€ (Delivery approximately within 4-5 business days)
  • Insured Shipping, Tracking No. will be supplied

 

 

Important Note: Please double-check your shipping options. If in any case you chose “Instore Pickup” we will not ship your order. All orders that are placed incorrectly will be cancelled or we will have to charge a handling fee of 5€ plus the actual shipping fees!

 

Returns

That’s a tricky one. We do accept returns. According to the laws applying where ever you live. Please have a look at our terms and conditions. However, we can’t refund your shipping costs if you send the items back to us. Simply because we aren’t a company listed on NASDAQ.

You may cancel your contractual statement, in text form (letter, e-mail) & by returning the goods within 2 weeks (No need to state the grounds). We kindly ask to attach a copy of the invoice or at least the order number to your shipment. The term shall commence upon receipt of this information at the earliest. All purchases of sale and discounted items, including any items discounted by the use of a promotional code, are final sale and not eligible for return or exchange. As we do not work with return forms, we kindly ask you to send your return to:

Civilist
Brunnenstrasse 13
10119 Berlin
Germany

emailstore@civilistberlin.com

Once we have received your shipment and checked the items, we will refund your money back to either Paypal or your Credit Card.
In case we do fuck up or the items have some serious quality issues – you’ll get all your money back. And we are more than sorry. Because we do want to keep you visiting us online and hopefully in Berlin.

In the event that an order is returned to us marked as ‘RTS’ (return to sender) the customer will be contacted immediately and a postage fee will be applied for the cost of re-shipping. If at the time the customer decides they no longer want to proceed with the order the option for store credit/ exchange/ or refund (excluding the cost of shipping) will be offered.

Returns or Exchanges may be done within 14 days from purchase date. We kindly ask that all valid returns must be in unworn condition with attached tags and packaging. Civilist will not accept any returned merchandise without prior written communication. Upon inspection and approval, Refunds, Exchange or Store Credit will be provided. Civilist does not accept or assume any responsibility for loss of or damage to returned goods whilst in transit from the customer. It is therefore strongly recommended customers use an appropriate carrier with a tracking or trace system. All Promotions & Sales are final. We do not accept returns on items that are on Sale.

All charges incurred as the result of an exchange or return (ie. shipping, duties, and taxes) are the customer’s responsibility. In the case of an exchange the customer will be required to pay an additional re-shipping fee.

It is the customer’s responsibility to ensure the accuracy and correctness of the shipment, as well as the responsibility to oversee the product(s) are packaged and delivered in tact, unworn and in original purchased condition (with all tags still attached). If any matters of liability arise, the matter will be dealt with and settled between the seller and the customer directly. The terms and conditions of the respective seller will apply.

 

Import Duties, Taxes or Charges

Please make sure that you are aware of your country’s import tax and or duty charges before ordering.
We are not liable for any additional import tax and or duty charges issued by your country’s national import office to you. Such charges are issued by the country’s national import office to the recipient and are not controlled by us in any way. Import duty and taxes vary from country to country and they also depend on the value of your order. If in doubt please consult your country’s governmental or national import office website for further information.